399bat Privacy Policy

1 Who We Are

399bat is an online casino and sports betting platform accessible at 399bat.bio, operated for and directed at players located in Bangladesh. In this Privacy Policy, references to "399bat", "we", "us", or "our" refer to the 399bat platform and its operators.

As the operator of the 399bat platform, we act as the data controller for personal data collected from visitors and registered players. This means we determine the purposes for which your personal data is collected and the means by which it is processed. We take our data protection responsibilities seriously and are committed to handling your information in a lawful, fair, and transparent manner.

If you have any questions about this Privacy Policy or about how your personal data is handled, you may contact our data protection team at: [email protected] (plain text — not a clickable link).

2 Data We Collect

399bat collects the following categories of personal data from players and platform visitors. The data collected varies depending on your level of interaction with the 399bat platform:

399bat does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, beyond what may be incidentally present in identity documents submitted for KYC purposes.

3 How We Collect Your Data

399bat collects personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete the KYC process, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automated technologies: When you visit the 399bat platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. See Section 7 for full details on our use of cookies.
• Payment providers: When you transact via bKash, Nagad, Rocket, Upay, or other payment methods, the payment provider may share transaction confirmation data with 399bat to enable us to credit or debit your account balance accurately.
• Identity verification services: 399bat may use third-party identity verification partners to assist in validating documents submitted during the KYC process. These partners process data strictly under our instructions and in accordance with their own privacy commitments.
• Fraud prevention systems: 399bat employs automated systems that analyse Technical Data and Usage Data to detect unusual account activity, multi-accounting, and other potentially fraudulent behaviour.

4 How We Use Your Data

399bat uses the personal data it collects for the following purposes:

• Account creation and management: To register your 399bat account, verify your identity and age, and maintain your player profile throughout your relationship with the platform.
• Payment processing: To process deposits and withdrawals in BDT via your chosen payment method, and to maintain accurate financial records of all transactions associated with your account.
• Platform operation and improvement: To deliver casino games, sports betting markets, and all other 399bat services; to monitor platform performance; and to identify and fix technical issues.
• Customer support: To respond to your queries, complaints, and support requests in a timely and accurate manner, and to maintain a record of our interactions for quality assurance purposes.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other activities that violate our Terms & Conditions or applicable law.
• Responsible gaming compliance: To monitor player activity for signs of problem gambling, to apply player-set limits, and to action self-exclusion requests in accordance with our responsible gaming obligations.
• Legal and regulatory compliance: To comply with applicable legal obligations including anti-money laundering (AML) requirements, record-keeping obligations, and any requests from competent authorities.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your consent and marketing preferences as described in Section 13.

5 Legal Basis for Processing

399bat processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing that is required to fulfil our contractual obligations to you as a registered player — including account management, payment processing, and customer support — is carried out on the basis of the contract between you and 399bat.
• Legal obligation: Certain data processing activities — including KYC verification, AML record-keeping, and responses to lawful requests from competent authorities — are carried out because they are required by applicable law.
• Legitimate interests: 399bat processes Technical Data and Usage Data for fraud prevention, platform security, and service improvement purposes, on the basis that these activities represent legitimate business interests that do not override your fundamental privacy rights.
• Consent: Where 399bat sends marketing communications or uses non-essential cookies, we do so on the basis of your prior consent. You may withdraw your consent at any time by updating your account notification preferences or contacting support.

6 Sharing Your Data

6.1 General Principle. 399bat does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only where it is necessary to operate the platform, comply with legal obligations, or protect the rights and safety of 399bat and its players.

6.2 Categories of Recipients. Your personal data may be shared with the following categories of third parties in the circumstances described:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, Dutch-Bangla Bank, and City Bank receive the minimum financial and identity data necessary to process your deposit or withdrawal transactions.
• Identity verification providers: Third-party KYC and document verification partners may process copies of identity documents you submit, strictly for the purpose of verifying your identity and age on behalf of 399bat.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised game session data (such as bet amounts and game outcomes) to resolve disputes or technical issues related to their games.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers may have access to Technical Data as part of their contracted services, subject to strict data processing agreements.
• Legal and regulatory authorities: 399bat may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect against fraud, money laundering, or other serious criminal activity.

6.3 Data Processing Agreements. All third-party service providers with whom 399bat shares personal data are required to process that data only in accordance with 399bat's instructions and to maintain appropriate technical and organisational security measures.

7 Cookies and Tracking Technologies

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, maintain your session, and collect usage data. 399bat uses cookies and similar technologies (such as pixel tags and local storage) on the platform.

7.2 Types of Cookies Used. 399bat uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language preference, and enable secure access to your account. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymised data about how players use the 399bat platform — such as which pages are visited most frequently, session durations, and error reports. This data helps us improve platform performance and user experience.
• Functionality cookies: These remember your preferences — such as your preferred deposit method or game view settings — so you do not need to reconfigure them on each visit.
• Marketing cookies: With your consent, 399bat may use cookies to deliver targeted promotional content and to measure the effectiveness of marketing campaigns. These cookies do not share your data with external advertisers.

7.3 Cookie Management. You may control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the 399bat platform, including your ability to log in and access your account.

8 Data Retention

8.1 Retention Periods. 399bat retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your active 399bat account, plus a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven years following the date of the transaction, in accordance with applicable financial record-keeping obligations.
• KYC documents: Retained for the lifetime of your active account, plus a minimum of five years following account closure.
• Customer support communications: Retained for up to three years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the period during which marketing communications are sent, plus a reasonable period thereafter to evidence consent in the event of a complaint.

8.2 Deletion Requests. Where a player requests deletion of their personal data, 399bat will action that request to the extent permitted by law. Certain data — particularly financial transaction records and KYC documents — must be retained for legally mandated periods even following a deletion request, and cannot be erased prior to the expiry of those periods.

9 Data Security

9.1 Technical Measures. 399bat employs a range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and the 399bat platform.
• Encryption of sensitive data at rest, including financial records and KYC document files.
• Firewall protection and intrusion detection systems monitoring all platform traffic in real time.
• Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorised access.
• Regular security audits and penetration testing conducted by qualified cybersecurity professionals.

9.2 Organisational Measures. Access to player personal data within 399bat's organisation is restricted on a strict need-to-know basis. All staff with access to personal data are trained in data protection obligations and are bound by confidentiality agreements.

9.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 399bat will notify the relevant competent authority and, where required, the affected players, in accordance with applicable data breach notification obligations.

9.4 Player Responsibility. While 399bat takes all reasonable technical and organisational measures to protect your data, the security of your account also depends on you maintaining the confidentiality of your login credentials. Please refer to Section 4 of the 399bat Terms & Conditions for further guidance on account security obligations.

10 Your Privacy Rights

As a player and data subject, you have the following rights in respect of the personal data that 399bat holds about you. To exercise any of these rights, please contact 399bat's support team at [email protected] (plain text — not a clickable link), clearly stating the right you wish to exercise and providing your registered username to enable us to locate your account.

• Right of access: You have the right to request a copy of the personal data that 399bat holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by 399bat be corrected or completed without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to 399bat's legal retention obligations described in Section 8.
• Right to restriction of processing: You have the right to request that 399bat restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where 399bat is relying on legitimate interests as the legal basis for processing. 399bat will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

399bat will respond to all verified privacy rights requests within 30 days of receipt. Where a request is particularly complex, this period may be extended by a further 30 days, of which you will be notified.

11 Children's Privacy

The 399bat platform is strictly intended for adults aged 18 years and above. 399bat does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that your child has registered an account on the 399bat platform or has otherwise submitted personal data to us, please contact our support team immediately at [email protected].

Upon receiving a verified notification that personal data belonging to a person under 18 has been collected, 399bat will take immediate steps to close the associated account, return any deposits, and permanently delete all personal data associated with that account from our systems.

12 Third-Party Links

The 399bat platform may contain references to third-party services, such as payment provider interfaces (bKash, Nagad, Rocket) or game studio platforms accessed in-game. When you interact with a third-party service through or in connection with the 399bat platform, that service's own privacy policy and data practices apply. 399bat is not responsible for the privacy practices or content of third-party services and encourages you to review the privacy policies of any third-party service you use.

13 Marketing Communications

13.1 Opt-In Consent. 399bat will only send you marketing communications — including promotional bonus offers, new game announcements, cricket betting previews, and seasonal campaigns — where you have provided your prior consent to receive them. Consent is obtained at the time of registration via an opt-in checkbox, and is entirely voluntary.

13.2 Opting Out. You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the notifications section of your 399bat account settings.
• Clicking the unsubscribe link included in any marketing email sent by 399bat.
• Contacting 399bat's support team via live chat or email at [email protected] and requesting removal from marketing lists.

13.3 Transactional Messages. Please note that opting out of marketing communications does not affect 399bat's ability to send you transactional messages that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and KYC-related communications. These messages will continue regardless of your marketing preferences.

14 Changes to This Policy

14.1 Policy Updates. 399bat reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, platform features, data processing practices, or operational requirements. The date of the most recent update is displayed at the top of this page.

14.2 Notification of Material Changes. Where a material change is made to this Privacy Policy — for example, a change to the categories of data collected or the purposes for which data is used — 399bat will notify registered players via email to their registered address, or by posting a prominent notice on the 399bat platform, at least 7 days before the change takes effect.

14.3 Continued Use. Your continued use of the 399bat platform after the effective date of any update to this Privacy Policy constitutes your acknowledgement of, and agreement to, the revised Policy. Players are encouraged to review this page periodically to stay informed of any updates.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your privacy rights as described in Section 10, please contact the 399bat data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the 399bat platform.
• WhatsApp: Available daily from 09:00 to 23:00 Bangladesh Standard Time (BST, UTC+6).

Please include your registered username and a clear description of your privacy query or request so that our team can assist you efficiently. 399bat aims to respond to all data protection enquiries within 5 business days of receipt.

This Privacy Policy was last reviewed and updated in January 2026. 399bat reserves the right to amend this Policy at any time in accordance with Section 14 above.