At 399bat, we believe that gambling should always be a source of entertainment — never a source of stress, debt, or harm. Our responsible gaming programme gives every Bangladeshi player the tools, knowledge, and support needed to stay in control and enjoy the platform safely.
Our Core Commitments
399bat has built responsible gaming into the foundation of the platform — not as an afterthought, but as a genuine commitment to the wellbeing of every player in Bangladesh.
399bat enforces a zero-tolerance policy regarding underage gambling. All players must be aged 18 or above to register and play. Age verification is conducted during the KYC process, and any account confirmed to belong to a person under 18 is closed immediately and all deposits returned.
Players can set personalised daily, weekly, or monthly deposit limits directly from account settings. Once a limit is reached, no further deposits are accepted until the current period resets. Limit reductions take effect immediately; increases require a 24-hour cooling period to prevent impulsive decisions.
Losing track of time is one of the earliest signs of problem gambling. 399bat's session timer feature lets you set a maximum playing duration per session. When your chosen time limit is reached, you will receive a clear on-screen notification and the option to end your session or extend it consciously.
If you feel you need a short break from gambling, 399bat's time-out feature allows you to suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, your account is fully inaccessible for deposits and gameplay. All pending withdrawals continue to be processed normally.
For players who feel they need a longer break, 399bat offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is a serious and irreversible commitment for its duration — once activated, the account cannot be reopened until the exclusion period has fully expired and a formal reactivation review is completed.
Beyond deposit limits, 399bat allows players to set a maximum loss limit per day, week, or month. Once that loss threshold is reached within the chosen period, further wagers are automatically declined until the period resets. This tool helps players maintain a clear financial boundary and prevents chasing losses.
Know the Signs
Recognising the early warning signs of problem gambling is the first and most important step toward getting help. If any of the following apply to you, we strongly encourage you to use 399bat's responsible gaming tools or contact our support team.
Continuing to gamble with the primary intention of recovering money that has already been lost — particularly by increasing bet sizes after a losing streak.
Consistently spending more time gambling than intended, or finding that hours have passed without noticing during a gaming session.
Using money intended for rent, food, utilities, or family expenses to fund gambling activity, or borrowing money specifically to gamble.
Concealing the extent of gambling from family members, friends, or colleagues, or feeling the need to lie about how much time or money is spent gambling.
Experiencing significant mood changes — such as irritability, anxiety, or depression — that are directly linked to whether you won or lost during a gambling session.
Making repeated unsuccessful attempts to reduce, control, or stop gambling, or feeling a strong compulsion to continue playing even when you intended to stop.
Step-by-Step
All responsible gaming tools on 399bat are available directly within your account settings. No waiting period, no approval required — you are in control.
Access your account via the 399bat Login page. Use your registered mobile number and password to sign in securely.
From your account dashboard, select "Account Settings" and then click the "Responsible Gaming" tab. All available tools are listed clearly on this page.
Choose the tool you wish to activate — deposit limit, loss limit, session timer, or time-out. Enter your preferred values and confirm. Limits that reduce your spending take effect instantly.
If you feel you need a longer break, select "Self-Exclusion" and choose your preferred exclusion duration. You will receive a confirmation via your registered mobile number. The exclusion takes effect within 24 hours of the request being processed.
If you cannot wait or prefer to speak with someone directly, our support team is available 24/7 via live chat. Simply request responsible gaming assistance and an agent will guide you through the process.
Self-exclusion is the strongest responsible gaming tool available. When you self-exclude, your 399bat account is suspended for the full chosen duration with no possibility of early reactivation. Available exclusion periods:
If you answered yes to two or more of these questions, we strongly encourage you to use 399bat's responsible gaming tools or contact our support team. Help is available and confidential.
The table below summarises all responsible gaming tools currently available to 399bat players, along with the applicable time frames and whether each control takes effect immediately or after a standard review period.
| Tool | Available Periods | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions) · 24 hrs (increases) | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions) · 24 hrs (increases) | Available |
| Session Time Limit | Per session (custom minutes/hours) | Next session | Available |
| Time-Out (Cool-Off) | 24 hours / 1 week / 2 weeks / 6 weeks | Within 1 hour of request | Available |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Within 24 hours of request | Available |
| Marketing Opt-Out | Indefinite (until re-opted-in) | Immediately | Available |
| Account Closure | Permanent | Within 24 hours of request | Available |
399bat serves a diverse audience of players from across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar. We understand that cultural and social pressures around money and family finances can make problem gambling particularly difficult to discuss openly in the Bangladeshi context.
That is why 399bat's support team is trained to handle responsible gaming conversations with sensitivity, discretion, and without judgement. Whether you reach out via live chat, WhatsApp, or email, your enquiry is treated confidentially and with the full respect you deserve.
We also encourage family members and friends who are concerned about a loved one's gambling habits to contact us. While we are unable to share specific account details for privacy reasons, we can provide guidance on the options available and the steps that can be taken to limit or stop a person's gambling activity on the 399bat platform.
399bat strictly prohibits gambling by anyone under the age of 18. We take this responsibility extremely seriously and have implemented multiple safeguards to prevent minors from accessing the platform:
If you are a parent or guardian, we encourage you to use parental control software on shared devices and to keep account credentials confidential. Contact us immediately at [email protected] if you suspect a minor has accessed your account.
Problem gambling is a recognised health condition and there is no shame in seeking help. If you believe that your gambling on 399bat — or any platform — has moved beyond entertainment and is beginning to affect your finances, relationships, mental health, or daily life, please take action today. The earlier you seek help, the easier it is to regain control.
To reach 399bat's responsible gaming team directly, please use the following contact channels. All communications are handled with complete confidentiality:
You may also choose to self-exclude at any point without providing a reason. Your decision to take a break is always respected and never questioned by the 399bat team. Remember — 399bat is here for your entertainment, and your wellbeing always comes first.
399bat is committed to continually reviewing and improving its responsible gaming programme. This page was last updated in January 2026. If you have suggestions for how we can better support players, please share them with our team.
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