These Terms & Conditions govern your access to and use of the 399bat platform, including all casino games, sports betting markets, account services, and payment transactions. Please read them carefully before creating an account or placing any wager.
Key Principles
The following summary cards highlight the major areas addressed by the 399bat Terms & Conditions. The full legal text for each area follows below.
You must be at least 18 years of age to open a 399bat account. Only one account per person is permitted. Accurate personal information is required at registration, and 399bat reserves the right to request identity verification documents at any time.
All transactions are conducted in Bangladeshi Taka (BDT). Accepted payment methods include bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, and select Bangladeshi bank accounts. Minimum deposit is ৳100. Withdrawal requests are subject to identity verification.
All bonuses and promotions offered by 399bat are subject to specific wagering requirements, time limits, and eligible game restrictions. Bonuses cannot be withdrawn until applicable wagering requirements have been fully met. 399bat reserves the right to modify or withdraw promotions at any time.
You are solely responsible for maintaining the confidentiality of your 399bat account credentials. 399bat will never ask for your password via email, chat, or phone. Any activity conducted through your account is your responsibility until you notify 399bat of any unauthorised access.
399bat is committed to responsible gaming. Players may set deposit limits, loss limits, and session time limits at any time via account settings. Self-exclusion options are available immediately upon request. It is a condition of using 399bat that you do not gamble beyond your financial means.
399bat reserves the right to suspend or permanently close any account found to be in violation of these Terms, including but not limited to: fraudulent activity, multi-accounting, bonus abuse, money laundering, or providing false identity information during the registration or KYC process.
In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:
2.1 Age Requirement. The 399bat platform is strictly for adults aged 18 years and above. By creating an account, you confirm that you are at least 18 years of age. 399bat takes underage gambling seriously and applies age verification checks during the registration process and, where necessary, at subsequent stages of account use.
2.2 One Account Per Person. Each individual is permitted to hold only one registered account on the 399bat platform. Opening multiple accounts, whether under the same name, address, device, IP address, payment method, or household, is strictly prohibited. 399bat reserves the right to close all duplicate accounts and to void any associated balances or winnings.
2.3 Accurate Information. You must provide accurate, complete, and current personal information at the time of registration, including your full legal name, date of birth, residential address, and a valid Bangladeshi mobile number. You are responsible for keeping your account information up to date. Providing false or misleading information is a material breach of these Terms and may result in immediate account closure and forfeiture of any balance.
2.4 Geographical Restrictions. The 399bat platform is operated for and directed at players located in Bangladesh. It is your sole responsibility to ensure that accessing and using the 399bat platform is lawful in your jurisdiction. 399bat makes no representation that its services are appropriate or available in locations outside Bangladesh.
2.5 Registration Process. To create an account, you must complete the online registration form, provide the required personal details, select a username and password, and confirm acceptance of these Terms & Conditions and the 399bat Privacy Policy. Account creation is free of charge. 399bat reserves the right to decline any registration application at its sole discretion without being required to provide reasons.
3.1 Verification Requirement. 399bat is required to verify the identity of all players before processing withdrawals above certain thresholds, and reserves the right to request identity verification at any stage of the account lifecycle. The KYC process may require you to submit copies of the following documents:
3.2 Verification Timeline. 399bat will endeavour to complete KYC reviews within 48 hours of receiving all required documents. Withdrawal requests will be held pending until verification is successfully completed. 399bat is not liable for any delays caused by a Player's failure to provide accurate or complete documentation in a timely manner.
3.3 Consequences of Failed Verification. If a Player is unable to provide satisfactory identity verification documents, or if the documents submitted reveal that the Player does not meet the eligibility criteria set out in Section 2, 399bat reserves the right to close the account and to return any unencumbered deposit balance, net of any winnings derived from unverified play, at its sole discretion.
4.1 Password Responsibility. You are solely responsible for maintaining the confidentiality of your 399bat username and password. You must not share your login credentials with any third party. 399bat will never ask you for your password via email, live chat, WhatsApp, or any other communication channel. If you receive such a request purportedly from 399bat, you should treat it as fraudulent and report it to our support team immediately.
4.2 Unauthorised Access. You must notify 399bat immediately at [email protected] if you suspect that your account has been accessed without your authorisation, or if your login credentials have been lost or stolen. Until such notification is received and acted upon, all activity on your account shall be deemed to have been conducted by you and shall be your sole responsibility.
4.3 Two-Factor Authentication. 399bat offers optional SMS-based two-factor authentication (2FA) for all registered accounts. Players are strongly encouraged to enable 2FA via their account security settings to add an additional layer of protection to their account, particularly when accessing the platform from a new or shared device.
4.4 Device Security. You are responsible for ensuring that any device used to access the 399bat platform is free from malware, spyware, or other harmful software that could compromise your account credentials. 399bat accepts no liability for losses arising from your failure to maintain appropriate device security.
5.1 Accepted Payment Methods. 399bat accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. All transactions are conducted exclusively in Bangladeshi Taka (BDT). 399bat does not accept deposits in foreign currencies, and no currency conversion is applied to player balances.
5.2 Minimum and Maximum Transactions. The minimum deposit amount is ৳100. Minimum withdrawal amounts and any applicable maximum daily or weekly transaction limits are displayed in the cashier section of your 399bat account at the time of transacting. These limits may vary by payment method and account verification status.
5.3 Deposit Processing. Deposits made via bKash, Nagad, Rocket, and Upay are credited to your 399bat account balance within approximately two minutes of payment confirmation. Deposits via bank transfer may take up to one business day to reflect in your account, depending on the processing times of the originating bank.
5.4 Withdrawal Processing. Withdrawal requests to bKash and Nagad from fully verified accounts are processed within ten minutes of approval. Bank transfer withdrawals may take one to three business days depending on the recipient bank. 399bat reserves the right to apply additional due diligence checks before processing any withdrawal request, which may extend the processing time in individual cases.
5.5 Withdrawal of Bonus Funds. Bonus balances may not be withdrawn until all applicable wagering requirements have been satisfied in full. Any attempt to withdraw funds prior to satisfying wagering requirements will result in the forfeiture of any outstanding bonus balance. Only real-money deposits and verified bonus winnings (after wagering) are eligible for withdrawal.
5.6 Payment Method Consistency. 399bat operates a same-payment-method withdrawal policy wherever technically possible. Withdrawal funds will be returned to the payment method used for the original deposit. Where this is not possible due to technical limitations, 399bat will select an alternative verified payment method registered to your account.
5.7 No Third-Party Payments. 399bat does not accept deposits from payment accounts registered to third parties, and will not process withdrawals to accounts not registered in the Player's own name. Any funds received from a third-party payment account will be returned and the deposit declined.
6.1 General Bonus Conditions. All bonuses, free spins, cashback offers, and other promotional incentives offered by 399bat are subject to specific terms and conditions, which will be communicated to the Player at the time the offer is made. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion's terms shall prevail with respect to that promotion only.
6.2 Wagering Requirements. Unless stated otherwise in the specific promotion terms, bonus funds are subject to a wagering requirement that must be completed before any associated winnings can be withdrawn. The applicable wagering requirement multiplier and eligible game list for each promotion are published on the promotion's dedicated page. Games may contribute different percentages toward wagering requirements — for example, live casino games may contribute less than slots toward wagering completion.
6.3 Bonus Eligibility. Bonuses are available to eligible registered players only and may not be claimed by persons using VPN services, proxy servers, or other means of circumventing geographical restrictions. 399bat reserves the right to limit bonus eligibility to one per household, device, IP address, or payment method.
6.4 Abuse of Promotions. 399bat actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using low-risk betting strategies designed to exploit bonus terms (such as equal-coverage betting across outcomes), or any other conduct that 399bat determines to constitute exploitation of a promotional offer. Where bonus abuse is identified, 399bat reserves the right to void the bonus and any associated winnings, and to close the offending account.
6.5 Modification and Withdrawal of Promotions. 399bat reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice. Promotions are offered at the sole discretion of 399bat and create no contractual obligation to continue, repeat, or extend any offer.
7.1 Game Rules. Each casino game and sports betting market available on the 399bat platform operates according to its own specific rules, which are displayed within the game interface or betting market view. It is the Player's responsibility to read and understand the rules of any game or market before placing a wager. 399bat accepts no liability for losses arising from a Player's misunderstanding of game or market rules.
7.2 Bet Acceptance. All bets placed on the 399bat sports betting platform are subject to acceptance by 399bat at its sole discretion. 399bat reserves the right to refuse, limit, or void any bet placed on any market or event, including but not limited to situations where: the market odds were displayed in error; the event has already commenced at the time the bet was placed; or the bet is suspected of being placed with knowledge of a corrupt or fixed outcome.
7.3 Voided Bets. A bet may be voided by 399bat in circumstances including, but not limited to: cancellation or abandonment of the relevant event; technical malfunction during the bet placement process; or evidence of match-fixing or corruption affecting the relevant event. Voided bets will have the original stake returned to the Player's account balance.
7.4 Maximum Winnings. 399bat applies maximum payout limits per event, per market, and per settlement period. These limits are displayed in the relevant game or betting market interface. Any winnings exceeding the applicable maximum payout limit will be capped at that limit, regardless of the mathematical outcome of the bet or game session.
7.5 Errors and Malfunctions. In the event of a technical error, software malfunction, or display error that results in an incorrect odds display, incorrect payout calculation, or game outcome anomaly, 399bat reserves the right to void the affected bets and to return the original stakes to the Players concerned. 399bat is not liable for losses caused by technical malfunctions beyond its reasonable control.
The following activities are strictly prohibited on the 399bat platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:
9.1 Commitment to Player Welfare. 399bat is committed to providing a safe and responsible gaming environment for all players. We recognise that gambling can become problematic for some individuals, and we provide a range of tools to help players maintain control over their gaming activity. It is a condition of using the 399bat platform that you do not gamble with funds you cannot afford to lose.
9.2 Available Responsible Gaming Tools. The following tools are available to all 399bat registered players free of charge via the responsible gaming section of account settings:
9.3 Age Verification. 399bat does not permit any person under the age of 18 to register or use the platform. Where 399bat has reasonable grounds to believe that a Player may be under 18, it will suspend the account pending age verification. If verification confirms the Player is under 18, the account will be closed and any deposits returned.
9.4 Support Resources. Players who feel that their gambling may be becoming problematic are encouraged to contact 399bat's responsible gaming support team via live chat or email at [email protected]. 399bat's support agents are trained to discuss responsible gaming concerns and to assist in activating the tools described in Section 9.2.
10.1 Ownership. All content on the 399bat platform — including but not limited to software, code, text, graphics, logos, game assets, audio, and visual materials — is the property of 399bat or its licensors and is protected by applicable intellectual property laws. The 399bat name and logo are proprietary marks of the 399bat platform.
10.2 Permitted Use. Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 399bat platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to copy, reproduce, modify, distribute, publicly display, or create derivative works from any content on the platform.
10.3 Third-Party Game Content. Games available on the 399bat platform are provided under licence from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. All intellectual property rights in such games remain with the respective game providers.
11.1 Platform Availability. 399bat does not guarantee uninterrupted or error-free access to the platform. The platform may be subject to temporary unavailability due to scheduled maintenance, technical failures, or events beyond 399bat's reasonable control. 399bat will endeavour to provide advance notice of planned maintenance periods where possible.
11.2 No Warranty. The 399bat platform is provided on an "as is" and "as available" basis. 399bat makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or completeness of any content or information on the platform, or regarding the fitness of the platform for any particular purpose.
11.3 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, 399bat shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity, even if 399bat has been advised of the possibility of such losses.
11.4 Aggregate Liability Cap. Where 399bat is found to be liable to a Player under these Terms, 399bat's total aggregate liability to that Player in respect of all claims shall not exceed the total amount deposited by that Player into their 399bat account in the 12-month period immediately preceding the event giving rise to the claim.
12.1 Privacy Policy. 399bat's collection, use, storage, and disclosure of your personal data is governed by the 399bat Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also confirm your acceptance of the Privacy Policy.
12.2 Data Use. Personal data collected by 399bat is used for the purposes of account administration, identity verification, payment processing, customer support, responsible gaming compliance, and fraud prevention. 399bat does not sell player personal data to third parties for marketing purposes.
12.3 Communications. By registering an account with 399bat, you consent to receive transactional communications relating to your account (such as deposit confirmations, withdrawal notifications, and security alerts) via your registered email address or mobile number. Marketing communications are subject to your separate opt-in consent, which may be managed via your account notification settings.
13.1 Right to Amend. 399bat reserves the right to modify, update, or replace these Terms & Conditions at any time. Amendments may be made to reflect changes in applicable law, platform features, payment methods, or operational practices.
13.2 Notice of Changes. Where a material amendment is made to these Terms, 399bat will notify registered Players via email to their registered address, or by posting a prominent notice on the 399bat platform, at least 7 days before the amendment takes effect. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
13.3 Current Version. The version of these Terms currently published on the 399bat platform at terms-conditions shall at all times be deemed the operative version. Players are encouraged to review the Terms periodically to remain informed of any updates.
14.1 Applicable Law. These Terms & Conditions shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which 399bat operates. Any dispute arising out of or in connection with these Terms that cannot be resolved through 399bat's internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
14.2 Dispute Resolution. In the event of any dispute regarding these Terms or any transaction on the 399bat platform, Players should first contact 399bat's support team at [email protected] to seek an informal resolution. 399bat aims to respond to all formal complaints within five business days of receipt.
14.3 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your 399bat account or the services provided on the platform, please contact the 399bat support team using the following methods:
All communications with 399bat support should be conducted in English. Please include your registered username and a clear description of your query or complaint to enable our team to assist you efficiently.
These Terms & Conditions were last reviewed and updated in January 2026. 399bat reserves the right to update these Terms at any time in accordance with Section 13.
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